Refund Policy
Digital delivery
Website packages are delivered digitally right after payment is confirmed. Because delivery is instant and the product is intangible, all sales are final except as described below.
When we refund or fix
If a package is materially broken, missing files, or not as described, contact us within 7 days of purchase and we'll make it right, either by fixing the issue or issuing a refund through our payment processor, Paddle.
Change of mind
Refunds for change-of-mind are considered case by case and are not guaranteed once files have been downloaded.
How to request a refund
Email support@getecomvault.com with your order number and a short description of the problem.